Shipping & Delivery
Sometimes a product is available at the time you place your order but then becomes out-of-stock by the time your order is received. We will notify you in this rare case.
Shipping fees are calculated by the carrier and passed directly on to you. We do not add any handling or administrative fees to the shipping costs. What you pay is exactly what we pay to the carrier.
We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not home. Customers are responsible for any shipping or handling charges that are incurred if a package is refused or returned because no one was able to accept it. Customers are also responsible for paying a reshipping fee if a shipping address is entered incorrectly.
Additional Shipping Charges:
You are responsible for any additional fees charged by the shipping carrier for address corrections. These fees are charged when packages are missing suite numbers, apartment numbers, addresses contain typos including zip code errors, or contain any other incorrect information that is missing or inaccurately supplied by the customer within the "ship to" area of the order form.
All orders will only be processed on FRIDAYS orders placed on Friday-Sun are not processed until the following Friday. Orders placed Monday- Thursday will begin processing on FRIDAY. Please be advised USPS are experiencing delays please allow up to 72 hours for your tracking number on your package to update or show any movement and 5-7 business days to receive your order after your tracking number updates.
To ensure your safety and mine local pickup is still unavailable at this time.
Keeping everything NATURAL we do not use synthetic stabilizers. As a result, our delicate natural products packaged in glass and plastic jars are sensitive to temperature changes.
With the temperature rising , products may soften or even melt in transit as they sit in warm mail trucks and mailboxes. We use more protective packaging in the heat of summer, so most products do make their journey safely.As you will notice a higher shipping prices during this time of the year.
Unfortunately, melting is a natural reaction to heat and we have no control over the conditions during transit or delivery.
In the event you receive your order and its is melted...
A melted product is not a bad product...I promise.
Leave your product at room temperature for a couple hours or pop it in the fridge or freezer for a bit and it'll go back to solid. It may look a little different but it will still be the same super nourishing balm. It will still go on easily, sink in quickly and leave your skin feeling and smelling amazing.
For Scrubs place in freezer for 45 mins and then remove and give a good stir and they are ready for use!