Privacy Policy 

Last Updated: January 12, 2023

 

Welcome to Natural Thing Skin Care ( the “Site”), which is owned and operated by Natural Thing Skin Care LLC (“Natural Thing Skin Care,” “we,” or “us”). As a customer of  Natural Thing Skin Care your trust is our most important asset. This Privacy Policy describes the types of information we collect from you, how we use, share and protect this information, and what choices you have with respect to this information. This Privacy Policy applies to the personal information we collect from you when you visit our Site, sign up to receive the latest deals, news, emails and information from us, place an order or make a purchase at our Site, or otherwise register your email address with us.

This policy is subject to the provisions of our Terms and Conditions of Use, which are incorporated by reference into this policy. If at any time you do not agree to this Privacy Policy, please do not use this Site. 

We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Site. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. It is your responsibility to review any such changes or updates and check the Website from time to time to be sure you understand all terms and conditions, agreements and policies of the Website and follow them. You can tell if the policy has changed by checking the last modified date that appears at the end of this Privacy Policy. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof.

 

Categories of Personal Information We Collect

We collect personal information from you when you register for a Site account, place an order with us, subscribe to our e-mail newsletter, or otherwise send a request or inquiry to us. In general, the types of personal information we collect include:

Registration Information: When you register with us, we may collect your name, shipping and billing address, e-mail, phone number and other contact information.

Order History: When you make purchases with us, we collect and store information about your purchases, such as order date, order amount, items purchased, payment method, shipping information, and the like.

Purchase Information: If you make a purchase through the Site, we collect your shipping and payment information, such as your credit or debit card number, expiration date and other information necessary to process your payment. We use this information only to process your purchase. We do not store this information unless you are a registered user, and you choose to save this information to your account for future purchases.

Site Activities: We use cookies and other tracking technologies to automatically collect information about you when you visit our Site or use our services, including IP address, browser type, operating system, date and time of visit, time spent on and/or logged on to Site, pages visited, links clicked, items viewed, items added to your shopping cart, referring URL and other Site activity. We may combine such site information with the personal information we have collected from you. For more information, see the “Cookies and Other Tracking Technologies” section, below.

Other Information: We also collect and store information about any inquiries or communications you submit to us, and any promotions in which you participate at our Site. In addition, we collect your e-mail address and name if you sign up to receive information about the latest deals, promotions and information from Natural Thing Skin Care  In addition, we may receive other aggregate, demographic information about our customers.

We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you.

 

How We Use Your Information

 In general, we use the information we collect from you, including any personal information, for the following purposes:

• To process and fulfill your order, including to send you e-mails to confirm your order status and shipment, or to otherwise communicate with you about your order

• To communicate with you about your account

• If you have opted in, to send you marketing information by e-mail, postal mail and/or text message, about our products, services, contests, and promotions

• To help us learn more about your shopping preferences, to develop and provide products and services tailored to your interests and to otherwise personalize your experiences at our Site

• To better understand how users’ access and use our Site on an aggregate level

• To provide troubleshooting, technical support and customer service to users

• To help us address problems with and improve our Site design, products and services

• To enhance your shopping experience

• To analyze trends and statistics and for research purposes

• To protect the security or integrity of the Site and our business

• To investigate, prevent or act regarding violations of this Privacy Policy or the Terms and Conditions of Use

   

 

How We Disclose Your Personal Information

We may disclose your personal information as describe below:

Sharing with 3rd Parties: We may share your information with: service providers; third-party marketing agencies, partners, or data co-ops; and, other third parties we use to support our business for commercial purposes. For example, this may include third party merchandise vendors, providers of order fulfillment and package delivery services for our products or payment processors. It may also include companies that send emails on our behalf, process subscriptions to our magazine, provide marketing assistance (including with respect to text message, SMS, or MMS marketing), data analysis or search results. We do not authorize these service providers to use or disclose your personal information except as necessary to perform services on our behalf or comply with legal requirements.

 

You may opt-out of having your information shared with our service providers, marketing agencies, and other third parties we use to support our business by emailing us at naturalthingskincare@gmail.com. We will be sure your name is removed from the list we may share with third parties as soon as possible after we receive your request.  You may also opt-out of having your information shared with third parties by mailing your request to: 

 

Natural Thing Skin Care

10586 W Pico Blvd
LOS ANGELES, CA 90026

 

Please note your preference as stated below:

“I prefer not to have my personal information shared with any third parties, including Natural Thing’s service providers, third-party marketing agencies, partners, or data co-ops, or any other third parties used by Natural Thing Skin Care for commercial purposes.”

Please note that direct mail requests may take up to six to eight weeks to become effective.

Natural Thing Skin Care Affiliates: We may share your personal information with other members of the Natural Thing Skin Care family of companies (e.g. Natural Thing Skin Care affiliates and subsidiaries). When we do, they may only use personal information for the purposes described in this policy.

Business Transfers: If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.

Legal Process: We may also disclose the information we collect from you in order to comply with the law, a judicial or administrative proceeding, court order, subpoena or other legal process.

To Protect Us and Others: We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety, rights or property of any person or party, or violations of our Terms and Conditions of Use or this Privacy Policy.

Additional Disclosures: We may also share your information to fulfill the purpose for which you provide it, for any other purpose disclosed by us when you provide the information, or for any other purpose outlined in this privacy policy.

Notwithstanding the above, we may share aggregate or de-identified information about users with other third parties without restriction.

  

Cookies and Other Tracking Technologies

When you interact with the Site, we strive to make your experience easy and meaningful. We may use or engage others to use cookies, clear gifs and Flash LSOs to track user activity and collect Site data. We may combine this information with other personal information we have collected from you and may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.

Cookies: Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser or record-keeping purposes. There are two types of cookies: session-based and persistent-based cookies.

• Session Cookies: Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests, store the items you have added to your shopping cart, and verify your identity after you have logged in and as you move through our Site.

• Persistent Cookies: Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.

 

Third Party Cookies: In addition, we may permit certain third-party cookies to be placed on our Site. For example, we may engage third parties to track and analyze non-personally identifiable Site data. We use the data collected by such third parties to help us administer and improve the quality of the Site and services and to analyze usage. We do not provide these third parties with any personal information that we have collected about you.

In addition, we may also work with select partners to distribute web advertisements based on our customers’ internet browsing patterns. We do not provide these third parties with personal information. You may opt out of many of these ad networks, at any time, by going here: http://www.networkadvertising.org and following the instructions to opt-out. We do not have access to or control over these third-party cookies nor does this Privacy Policy cover such third parties’ collection and use of data.

Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The “Help” portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, many Site features, such as the shopping cart, will not function if you disable cookies.

 

Flash Cookies: We may use local shared objects, also known as Flash cookies, to store your Site preferences, to personalize your visit, or to display content based upon what you view on our Site. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information. We do not have access to or control over these third party cookies nor does this Privacy Policy cover such third parties’ use of data. 

Flash cookies are different from browser cookies because of the amount and type of data stored. In addition, you cannot control, delete, or disable the acceptance of Flash cookies through your browser. To learn how to manage your settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.

 

Your Choices Regarding Marketing

 Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates in connection with our SMS/MMS Mobile Messaging Marketing Program (“Program”). Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies. For more information about the Program, please see our SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS, which are available as part of our Site Terms & Conditions at: 

 

You may opt-out of our text marketing by following the instructions available in our SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS, which are available as part of our Site Terms & Conditions at: 

 

Opt-Outs 

You may opt-out of receiving marketing communications from us by using the “unsubscribe” link in our emails, or by emailing us at  naturalthingskincare@gmail.com. To opt-out of physical mailings and telephone communications, or to add your name to our do-not-share list, you may email us at the above address. We will be sure your name is removed from our list (and the list we may share with third parties) as soon as possible after we receive your request. Please be aware, however, that even after your request is processed, we may, for a time, retain residual information about you in backup and/or archival copies of our database.

We use personal information that you provide to us to send you direct mail or e-mail advertisements for products or services that we or other companies that we work with offer and that we think you may be interested in.

If you do not want to receive these communications, you can update your marketing information-sharing preferences using the following methods: 

 

Email your request to: naturalthingskincare@gmail.com

 

OR

 

Mail your request to: 

 

Natural Thing Skin Care

10586 W Pico Blvd
LOS ANGELES, CA 90026

 

 

Please note your preference as stated below:

 “I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events.”

Please note that direct mail requests may take up to six to eight weeks to become effective.

  

Accessing, Correcting, and Deleting Your Information

 You can review and change your personal information by logging into the Site and visiting your account profile page.

 You may also send us an email at naturalthingskincare@gmail.com

 to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

 California residents may have additional personal information rights and choices. Please see the “Your California Privacy Rights” section below for more information.

 

Links to Other Websites and Services

Websites provided by Natural Thing Skin Care may include links to other Internet sites maintained by third parties. Natural Thing Skin Care provides these links to you solely as a convenience, and the inclusion of these links and associated sites does not imply endorsement by Natural Thing Skin Care  of the linked sites. You access these sites at your own risk and by accessing them you leave Natural Thing Skin Care’s website. Linked sites are not under the control of Natural Thing Skin Care and Natural Thing Skin Care is not responsible for the contents of these sites.

 

Children’s Privacy

This Site is not intended for children. We do not knowingly collect personal information from, or target our Site to, children under the age of 13. If we become aware that any child under the age of 13 has submitted any personal information to Natural Thing Skin Care through the Site, we will delete his or her information from our files.

 

Security

We maintain commercially reasonable physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. For example, to guard your information, our website uses SSL technology, which encrypts your credit card number, name and address so only Natural Thing Skin Care can decode this information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active, and your information is secure. Most browsers offer additional security alerts as well. If for some reason you are unable to connect to our secure server, please email us at naturalthingskincare@gmail.com  to place an order by email. You should be aware that despite our best efforts, no data security measures can guarantee 100% security all the time

 

There are also certain steps you should take to safeguard your account and information. For example, you should select a secure password that only you know and should always sign out of your account when finished. It is your responsibility to protect the confidentiality of your password in order to prevent unauthorized access to your account. You are responsible for all activities that occur under your account and password. You should immediately change your password and notify us if you discover or suspect any unauthorized use of your account.

 

Changes to this Privacy Policy

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy, or if our information practices change materially with regard to personal information that we have previously collected from you, we will notify you by posting the policy changes on our website with a new effective date and/or notifying you by email and will give you the choice of opting out of the material changes.

 

Assignment

Natural Thing Skin Care may freely assign this policy or any of its right and/or obligations hereunder.

 

Protecting Your Personal Information

You may come in contact with websites, e-mails or texts that try to lure you into providing personal information with the offer of a Natural Thing Skin Care gift card.  Natural Thing Skin Care does not sponsor these offers nor are we affiliated with the promotion originators. If you become aware of any potentially fraudulent activity on a website or in an e-mail or text, please forward the information to naturalthingskincare@gmail.com so that we can follow up. We take these matters, and the protection of our customers’ sensitive information, very seriously.

If you have questions regarding our Privacy Policy please contact us at naturalthingskincare@gmail.com

 

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, please contact us at:

 

Email: naturalthingskincare@gmail.com  

By Mail:

Natural Thing Skin Care

10586 W Pico Blvd
LOS ANGELES, CA 90026

  

Your California Privacy Rights

Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal information we share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the following address naturalthingskincare@gmail.com Please allow 30 days for a response.

If you reside in California, you also have the right to ask us once a year if we have shared personal information with third parties for their direct marketing purposes.  To make a request, please refer to the instructions below regarding how to make a request.

 

California Consumer Privacy Act of 2018. (“CCPA”)

Effective January 1, 2020, if you reside in California, then you have the following rights:

You have the right to opt-out of the use of your personal information for targeted or behavioral advertising which may be deemed a sale of information under the CCPA.  Please note that advertising, including targeted advertising, enables us to provide you certain content for free and allows us to provide you offers relevant to you.  If you would like to opt-out our use of information for such purposes that may be considered a “sale” under California, you may do so by emailing us at naturalthingskincare@gmail.com  or calling us at 504 434 0919.

You have the right to request deletion of your personal information. 

You have the right to request us to disclose to you the following, no more than twice in a 12-month period, and, in all cases, for the preceding 12 months:

• Categories of personal information we collected about you.

• Categories of sources from which we collected the personal information.

• Business or commercial purpose for collecting your personal information.

• Categories of third parties with whom we shared the personal information.

• Specific pieces of personal information we collected about you.

• Categories of personal information we disclosed for a business purpose.

• Categories of personal information we have used for targeted or behavioral advertising and categories of third parties to whom such information was provided.

 

We will not discriminate against you because you exercised your rights under this section of the Privacy Policy.

For purposes of exercising your rights above, please note the following regarding how we collect and use your personal information as described in this policy.

• We collect the following categories of personal information and disclose the same categories of personal information for a business purpose: Identifying information; Payment information; Event information; Information you post or submit; Social media information; Internet or other electronic network activity; Commercial information.

• We use the following categories of personal information in connection with targeted or behavioral advertising: Identifying information, Information you post or submit, Social media information, Internet or other electronic network activity.

Please note that certain information may be exempt from such requests under California law.  For example, we need certain information in order to provide the Services to you.  We also will take reasonable steps to verify your identity before responding to a request.  You are also permitted to designate an authorized agent to submit requests on your behalf.  In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney.  We may also follow up with you to verify your identity before processing the authorized agent’s request.

How to Make Requests for Deletion of Personal Information and Requests for Personal Information We Collect, Disclose or Sell

If you wish to submit a request under the California Consumer Privacy Act of 2018, please feel free to submit a verified request by one of the following means.

• You may call us at 504 434 0919

• You may also contact us by email or mail at the following:

 

Natural Thing Skin Care

10586 W Pico Blvd
LOS ANGELES, CA 90026